Legal & Policies

Privacy Policy

1. Who We Are

VODcraft is operated by barhighmedia under the brand EndureSB, Ontario, Canada. We operate vodcraft.gg and app.vodcraft.gg. Privacy inquiries: info@vodcraft.gg

2. What Data We Collect

2.1 Account Information

• Email address — collected on signup or via Google/Twitch OAuth
• Display name and avatar — pulled from your OAuth provider with your permission
• Authentication tokens — stored securely via Supabase Auth
• Account tier and credits — subscription status, plan level, and Express Credit balance

2.2 Content You Submit

• VOD transcripts — text you paste or fetch for analysis (processed in real-time, not stored as raw text)
• Video/audio clips — files uploaded to Clip Lab (temporarily stored, deleted within minutes of analysis)
• Creator Intent settings — your genre, platform, vibe, and goal preferences
• Custom loadouts — saved intent presets tied to your account
• Analysis history — summaries of past analyses (grade, clip count, timestamps)

2.3 Payment Information

We use Stripe for payments. VODcraft never stores your credit card details. Stripe handles all payment data under PCI DSS Level 1 standards. We only store your Stripe Customer ID and subscription status.

2.4 Technical Data

• IP address (rate limiting only, not stored long-term)
• Browser/device type (UI optimization)
• Vercel deployment logs (30-day retention for error monitoring)

3. How We Use Your Data

DATA	PURPOSE	LEGAL BASIS
Email address	Account login, transactional emails, support	Contract performance
OAuth tokens	Authentication and session management	Contract performance
VOD transcripts	Sent to Anthropic/Gemini for AI analysis	User consent / contract
Clip files	Temporarily uploaded for AI analysis, deleted after	User consent
Payment data	Subscription billing via Stripe	Contract performance
Usage counts	Enforcing plan limits	Legitimate interest
IP address	Rate limiting to prevent abuse	Legitimate interest

4. Third-Party Services

SERVICE	PURPOSE	DATA SHARED
Supabase	Database, authentication, storage	Account data, history, loadouts
Anthropic (Claude)	VOD transcript analysis	Transcript text only
Google Gemini	Clip Lab video/audio analysis	Audio/video content or transcript
AssemblyAI	Express audio transcription	Audio file URL only
Stripe	Payment processing	Email, billing info
Vercel	Hosting and serverless functions	Request logs
Resend	Transactional email delivery	Email address
Twitch OAuth	Login via Twitch	Display name, email, avatar
Google OAuth	Login via Google	Display name, email, avatar

5. Data Security

• All data encrypted at rest and in transit (TLS 1.2+)
• Row Level Security ensures users can only access their own data
• API keys stored as encrypted environment variables, never in code
• Clip files deleted from storage immediately after analysis
• Passwords hashed using bcrypt via Supabase Auth

6. Your Rights

All Users

• Access: Request a copy of all data we hold about you
• Correction: Request we correct inaccurate data
• Deletion: Request we delete your account and data
• Portability: Request your data in machine-readable format

EU/UK Users (GDPR)

• Right to object to processing, restrict processing, and withdraw consent
• Right to lodge a complaint with your local data protection authority

California Users (CCPA)

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information — we do not sell personal information

To exercise any rights: email info@vodcraft.gg — "Privacy Request". We respond within 30 days.

7. Cookies

• Authentication cookies: Set by Supabase Auth to keep you signed in. Strictly necessary.
• No advertising or tracking cookies. We do not track you across other websites.

8. Children's Privacy

VODcraft is not directed at children under 13. We do not knowingly collect data from children under 13. Contact info@vodcraft.gg if you believe a child's data was submitted.

9. Changes

We will notify users of material changes via email or in-app notice at least 14 days before they take effect.

Terms of Service

1. The Service

VODcraft is an AI-powered content strategy tool for gaming streamers, operated by barhighmedia / EndureSB, Ontario, Canada, accessible at app.vodcraft.gg.

2. Eligibility

• You must be at least 13 years old to use VODcraft
• If you are between 13 and 18, you must have parental or guardian consent
• You must provide accurate information when creating an account
• One person may not maintain multiple accounts to circumvent plan limits

3. Your Account

• You are responsible for maintaining your account security
• You are responsible for all activity under your account
• Notify us at info@vodcraft.gg immediately if you suspect unauthorized access

4. Content You Submit

By submitting content to VODcraft, you:

• Confirm you own or have rights to submit that content
• Grant VODcraft a limited, non-exclusive license to process it via AI for generating your analysis
• Understand your content is sent to third-party AI providers (Anthropic, Google Gemini, AssemblyAI)

5. Acceptable Use

You agree NOT to:

• Use VODcraft to generate illegal, harmful, or hateful content
• Reverse engineer, scrape, or copy VODcraft's prompts, algorithms, or business logic
• Use automated bots or scripts to make bulk requests
• Share account credentials outside of authorized team plan seats
• Create multiple accounts to circumvent plan limits or abuse free tier
• Resell or redistribute VODcraft's outputs as a standalone service

6. Subscriptions and Billing

• Paid plans bill monthly and renew automatically unless cancelled
• Cancel anytime from your account panel — access continues until period end
• Applicable taxes (including HST for Ontario, Canada) added at checkout automatically
• Prices in USD unless otherwise stated
• Pricing changes communicated with 30 days' notice to existing subscribers

7. AI-Generated Content Disclaimer

8. Intellectual Property

Ours: The VODcraft platform, brand, UI, prompts, and analysis system are owned by barhighmedia / EndureSB. You may not copy or create derivative works without written permission.

Yours: You retain full ownership of submitted content and the analysis results generated from it. We claim no ownership over your transcripts, clips, or AI-generated outputs.

9. Third-Party Independence

10. Limitation of Liability

• VODcraft is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid us in the prior 3 months
• We are not responsible for decisions made based on AI-generated analysis

11. Termination

We may suspend or terminate accounts that violate these Terms. You may delete your account anytime via the account panel or by emailing info@vodcraft.gg.

12. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Disputes shall be resolved in Ontario courts.

13. Changes

We will notify you via email or in-app notice at least 14 days before material changes take effect.

Refund Policy

Subscription Plans

If you are not satisfied within the first 7 days of your initial subscription, email info@vodcraft.gg for a full refund. No questions asked.

After 7 days, subscriptions are non-refundable. You can cancel anytime and retain access until period end.

Express Credits

Non-refundable once purchased, except in cases of technical failure on our end where a credit was consumed but transcription was not delivered.

Technical Failures

If VODcraft experiences a technical failure resulting in a failed analysis and your credits were consumed, email info@vodcraft.gg. We will restore credits or issue a refund at our discretion.

How to Request

1. Email info@vodcraft.gg — subject "Refund Request"
2. Include your account email and reason
3. We respond within 3 business days
4. Approved refunds processed within 5–10 business days

AI Usage Policy

How AI is Used

FEATURE	AI PROVIDER	WHAT IS SENT
VOD Analysis	Anthropic Claude	Transcript text + intent settings
Clip Lab analysis	Google Gemini	Audio/video content or transcript
Express Transcription	AssemblyAI	Audio file URL only
YouTube transcript fetch	No AI used	YouTube captions fetched directly

AI Output Disclaimer

What We Do NOT Do With AI

• We do not train AI models on your content
• We do not use your content to improve AI models for third parties
• We do not claim AI-generated analysis is produced by human experts
• We do not use AI to make automated decisions that significantly affect your rights

Third-Party AI Compliance

• Anthropic: Complies with Anthropic's Usage Policy
• Google Gemini: Complies with Google's Gemini API Terms
• AssemblyAI: Used under AssemblyAI's commercial API terms

Prohibited AI Use

• Generating hateful, harmful, or illegal content
• Analyzing content you do not own or have rights to
• Reverse engineering VODcraft's prompts or analysis system
• Building a competing service using VODcraft's outputs or business logic

Data Retention Policy

DATA TYPE	RETENTION PERIOD	DELETION
Account profile	While active + 90 days	Automatic on deletion
Analysis history summaries	While active (user can clear anytime)	Manual or on deletion
Raw VOD transcripts	Not stored — real-time processing only	Never persisted
Uploaded clip files	Deleted within minutes of analysis	Automatic post-analysis
Custom loadouts	While active	Automatic on deletion
Payment records	7 years (Canadian tax law)	Legal hold
Server access logs	30 days	Automatic rolling deletion
Authentication tokens	Session duration (max 7 days)	Automatic expiry

Account Deletion

Email info@vodcraft.gg — subject "Delete My Account". We confirm within 3 business days and complete within 30 days. Payment records retained as required by law.

Contact & Legal Notices

Privacy Requests

info@vodcraft.gg — subject "Privacy Request"

Legal Notices & DMCA

info@vodcraft.gg — subject "Legal Notice" or "DMCA Takedown". We respond within 5 business days.

Refund Requests

info@vodcraft.gg — subject "Refund Request"